Workers

After completing the internal review, we will send you our final decision in writing. If you still disagree, you have 30 days from the date of the decision to request an external review from the Workers’ Compensation Independent Review Board (WCIRB).

Submit your Request for Internal Review online using your MyWorkplaceNL account, or download the form and mail or fax it to us, within 30 days of the date you receive WorkplaceNL’s written decision. Your form must state the reasons why you disagree with the decision. You should understand that the request for an internal review is for that decision only; not a review of previous decisions on your file.

After we receive your request, we will send you a letter with more details about the next steps.

If you need to submit additional information after you submit the form, please send it separately online or via mail or fax, within three weeks of the date of our notification letter.

The internal review is a paper review. You will not be asked to attend a hearing. 

We may contact you if we need more information or to ask questions to help us better understand your request.

An Internal Review Specialist considers your request and the decision you disagreed with, to ensure:

• All relevant information has been considered.
• Your concerns have been properly addressed.
• The decision complies with WorkplaceNL legislation and policies.

After this review, we send both you and your employer an internal review decision letter. We also provide a copy to any authorized representatives who participated in the review process.

You will receive a written decision within 45 days from the date your request was received.

You may find it helpful to have a representative assist with your WorkplaceNL claim or review. Free-of-charge advice and support with your claim or your review is available through the following organizations:

• If you are an injured worker, the Newfoundland and Labrador Federation of Labour has worker advisors who may be able to help you. Click here for more information.
• If you are an employer, the Board of Trade has advisors who may be able to help you. Click here for more information.
• If you are a unionized employee, your local union may be able to help. 

New information that is not on your file must be reviewed by the original decision maker.

If you have new information, upload the document(s) online using your MyWorkplaceNL account or send it to the WorkplaceNL employee that made the original decision via mail or fax.

They will determine if the information is already known to the file and previously considered, or provides insight that may impact the original decision.

Common examples of new information could be medical reports or witness statements.

After the new information is reviewed, the original decision maker  will send you a new decision. The original decision may be changed in full, in part or stay the same.

Next steps may be one of the following:

• If you are satisfied with the new decision and your internal review has not been cancelled you may withdraw your request. You will receive written confirmation that your request for review has been withdrawn.
• If your review has been cancelled by the Internal Review Specialist pending a new decision, or the issue under review has been resolved, you will receive written confirmation.
• If you remain dissatisfied with the new decision, you have the right to request an internal review of the new decision.

Yes. Submit a Request for File Information online using your MyWorkplaceNL account, or mail or fax a Request for File Information form. 

You and/or your authorized representative can receive a copy of your file information.

If the disputed issue is about a worker’s claim, an employer can, upon written request, access the information relevant to the disputed matter. An Internal Review Specialist will determine what documentation is relevant to the issue. The worker will receive a copy of the letter to their employer or employer’s authorized representative when documentation on their file is provided.

The internal review process provides an independent review of a specific decision. This is the first level of review.

If you disagree with the decision from Internal Review, you have a right to request an external review by the Workers’ Compensation Independent Review Board (WCIRB). This is an independent organization, external to WorkplaceNL.

You have 30 calendar days to request an external review from the date you receive the internal review decision.

• The contact information for WCIRB is located at the end of your decision letter.
• Visit their website to get their application form and contact information.