Lines of Business
WorkplaceNL is organized along four functional areas:
- Worker Services
- Employer Services
- Corporate Services
- Financial Services
These functional areas support three lines of business:
- Education on the prevention of workplace injury, illness, and occupational disease
WorkplaceNL designs, develops, delivers, coordinates, monitors, and evaluates workplace health and safety education, as well as injury, illness, and occupational disease prevention initiatives. Specifically, WorkplaceNL:
- Promotes public awareness of, and fosters commitment to, workplace health and safety.
- Educates and provides advice to employers, workers, and others about workplace health and safety.
- Promotes and funds workplace health and safety research.
- Develops training standards for certification under the Occupational Health and Safety Act, certifies people who meet these standards, and approves training programs for certification.
- Promotes the importance of health and safety education and training, and develops strategic partnerships, as appropriate, in its delivery.
- Collaborates with and makes recommendations respecting workplace health and safety to the OHS Division of Service NL.
Achieving safe and healthy workplaces requires the cooperation of all workplace parties and stakeholder groups. Therefore, WorkplaceNL fosters a collaborative approach to support positive safety cultures in workplaces, helps injured workers return to work early and safely, reduces the impact of workplace injury, and lowers claim costs.
2. Claims management for injured workers
WorkplaceNL proactively manages all aspects of an injured worker’s claim relating to workplace injury, illness, or occupational disease. Specifically, WorkplaceNL:
- Registers injured workers’ claims and determines their entitlement to benefits.
- Provides active case management and health care planning.
- Helps ensure injured workers’ access to appropriate programs, such as wage-loss benefits, early and safe return-to-work (ESRTW) plans, labour market re-entry, and retirement benefits.
The goal of claims management is to assist an injured workers’ recovery and minimize their loss of income through appropriate health care intervention and proactive implementation of ESRTW. This is accomplished by working in partnership with injured workers, employers, and health care providers. In the case of a fatality due to a workplace incident or an occupational disease, WorkplaceNL provides programs and services to dependents of the deceased worker.
A primary component of claims management is planning, as well as coordinating health support and advisory services, from health care professionals within WorkplaceNL. This ensures that injured workers receive optimal, cost-effective health care. In addition, WorkplaceNL continuously establishes and maintains partnerships with external health care providers.
3. Employer assessments (insurance coverage)
The Act requires employers performing work in the province to register with WorkplaceNL and pay assessments for workplace injury coverage for their workers. The assessment revenue collected from employers is used to pay the cost of injured workers’ claims and associated costs to administer the workers’ compensation system.
Mandatory registration and insurance coverage applies to two groups of employers: assessment-based employers and self-insured employers. Assessment-based employers are insured through collective liability and contribute to WorkplaceNL’s Injury Fund through assessment premiums based on their annual payrolls. The Injury Fund is comprised of the funds collected based on experience-based assessment rates for employers. Self-insured employers (such as the provincial and federal governments) are individually liable. In this circumstance, WorkplaceNL pays the actual cost of claims, and then invoices that amount to the employer with the applicable administration fee.
Under this line of business, WorkplaceNL: registers employers; administers and monitors employers’ payroll reporting; sets assessment rates; and collects and audits payroll.
The primary clients of WorkplaceNL are as follows:
- Injured workers
- Pensioners (life pensions and pension replacement benefits)
- Surviving spouses and dependents