About

Client Services

 We are committed to providing fair, caring and quality service that meets and often exceeds our clients’ expectations. 

If you feel we were not respectful, courteous, timely and honest in how we delivered services to you, please call us at 1.800.563.9000 and ask to speak to the Team Lead or Manager about your concerns. If they cannot resolve your concerns, then ask to escalate to the Director, then Vice President. 

If you are not satisfied with a decision made on your claim or account, you may request a review of the decision. 

In addition to these processes, further help is also available from independent worker advisors, employer advisors or the provincial ombudsman Office of the Citizen’s Representative.