COVID-19 Client Service Updates

WorkplaceNL is using social distancing measures to help proactively “flatten the curve” of the spread of COVID-19. We have reduced operations, with less staff, to focus only on core services. Clients may also call their case management team directly or email

For injured workers

We want to reassure clients that all wage-loss benefits associated with an active work-related injury claim will continue. Issuing payments to injured workers is a priority for us as we operate at reduced capacity in order to practice social distancing.

Any worker in receipt of benefits who is not yet set up on direct deposit is urged to do so by submitting a Direct Deposit Authorization form.

We will continue to cover medical appointments but understand if you are not able or not comfortable attending health care appointments relating to your claim during the COVID-19 pandemic. You do not need to notify your case manager and it will not affect your benefits.

We will also continue to cover injured worker’s prescription medications as usual through our third party provider, Claim Secure and have asked them to automatically extend any existing medications being covered as “exceptions” for another 3 months.

Services that are continuing:

  • Wage-loss benefits for anyone with an active claim (by direct deposit and cheque – anyone not yet set up on direct deposit is urged to do so by submitting a Direct Deposit Authorization form)
  • Adjudicating new claims

For employers

To help businesses in the province during the COVID-19 pandemic, we are deferring the collection of employer assessment payments and waiving interest charges or penalties until June 30, 2020.

This means that all insured employers will not have to worry about paying assessments until July 2020. The deferral will be applied to all existing payment plans and post-dated cheques. Employers do not need to contact WorkplaceNL.

Services that are continuing:

  • All connect online services, including clearance letters
  • Health and safety advisory services
  • WorkplaceNL-hosted health and safety webinars
  • New employer registrations
  • Optional Personal Coverage for independent operators
  • Account updates
  • Payments from employers by pre-authorized debit, cheque, money order or through your financial institution – cash and Interac® are not accepted

Services that are suspended until further notice:

  • In-person counter service and face-to-face meetings
  • WorkplaceNL-hosted health and safety in-class workshops
  • PRIME audits
  • OHS audits
  • Hygiene assessments
  • Certification trainer assessments and audits
  • OHS Committee minutes processing
  • Internal review and requests for file information

Coronavirus disease 2019 (COVID-19)

Everyone has a role to play to mitigate the potential impacts of COVID-19. Use simple everyday hygiene measures at all times.

The public health risk is continually reassessed as new information becomes available. Stay up-to-date with information from reliable sources, such as:

Government of Newfoundland and Labrador

Public Health Agency of Canada

World Health Organization


Coronavirus Disease 2019 (COVID-19) Fact SheetDirect Deposit Authorization for WorkersTips for working safely at home


What is COVID-19, and how does it spread?
What preventative measures can we use in our workplace to mitigate the spread of COVID-19?
What role / responsibility do employers, supervisors and workers have in helping prevent the spread and preparing a response for COVID-19 in their workplace?
What should I consider in a risk assessment in my workplace for COVID-19?


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