We are available to serve you by phone, email, mail, or our online services: MyWorkplaceNL (for injured workers) and connect(for employers). For more information, please see our online services page.
Our counter services are currently suspended. We do offer a drop-box near our front door if you wish to deliver documents directly to one of our offices.
We are here to help. If you have any questions, please call us at 1.800.563.9000 or 709.778.1000, or email firstname.lastname@example.org.
For injured workers
MyWorkplaceNL is now available for injured workers to submit a Report of Injury (Form 6), view claims and payment information, and live chat with an Information Officer online.
To register, click MyWorkplaceNL or click “Online Services” on the top right hand corner of our webpage. Visit the Online Services section for more information, including how-to videos to introduce you to MyWorkplaceNL.
We want to reassure our
clients that we are adjudicating and managing claims for work-related injury
Most instances of COVID-19 are not work-related. However,
some workers may be at a greater risk of contracting the virus due to the type
of work they do including nurses, health care aides and other direct-care
providers in hospitals and long-term care facilities.
What if a worker believes they contracted COVID-19 at work?
If a worker
has a positive
PCR test result for COVID-19 and believes they
contracted it at work, they should submit a Report of Injury (Form 6).
are required to report workplace injuries or illnesses resulting in lost time
or the requirement to seek medical treatment within three business days of
being made aware of them. You can file your Employer’s Report of Injury (Form
7) through connect. Any claims
submitted for COVID-19 will be reviewed and adjudicated on a case by case
What is COVID-19, and how does it spread?
There are many types of coronaviruses,
including some that commonly cause mild upper-respiratory tract illnesses, such
as the common cold.
COVID-19 is a new coronavirus not
previously identified in humans.
Human coronaviruses infect the nose, throat
and lungs. They are most commonly spread through respiratory droplets when an
infected person coughs or sneezes, or comes in close personal contact with
someone (touching, shaking hands).
COVID-19 symptoms have included: fever,
cough, difficulty breathing and pneumonia in both lungs. In severe cases,
particularly in the elderly and those with underlying medical conditions,
infection can lead to death. Some people have no symptoms at all.
What role / responsibility do employers, supervisors and workers have in helping prevent the spread and preparing a response for COVID-19 in their workplace?
Everyone has a role to play to mitigate the potential impacts of
Ensure workers have access to handwashing/cleaning stations.
Speak with contractors about the importance of their sick employees staying home.
Monitor the situation, conduct a risk assessment, make a plan and take reasonable measures to protect the health and safety of workers.
Provide instruction and information on cough etiquette and handwashing.
Encourage workers to stay home if they are sick.
Direct workers to reliable sources of information.
Stay informed and follow good hygiene practices in your workplace.
Notify your supervisor if you, or someone close to you, becomes sick.
Stay home if you believe you have been exposed.
What should I consider in a risk assessment in my workplace for COVID-19?
Include these questions in your assessment:
Who might be exposed to the
virus at your workplace, and how often?
Is it a closed site or is there
Do employees work in close
Do employees travel to
locations where there is a known outbreak?
Has a sick worker travelled
Are handwashing facilities
available? How often are they replenished?
Are there handwashing or hand
cleaning stations near high-touch areas (door handles, shared work stations)?
Can employees work from home?
Is there a reliable way to
report an illness?
If COVID-19 becomes common in your
community, you will want to have a plan in place to change practices in your
Your plan should address the risks
identified in your risk assessment and consider advice from health authorities
as the situation evolves. This may include: working from home or limiting face-to-face meetings, travel, and
public access to your worksite.
Questions about your claim
Does a worker need a confirmed diagnosis of COVID-19 to receive benefits?
Yes, confirmation of a positive COVID-19 diagnosis is
required in order to receive benefits.
Does WorkplaceNL cover workers during self-isolation or quarantine when they are not sick?
No, we do not provide coverage to workers who are quarantined, self-isolating or sent home on a precautionary basis and are COVID-19 symptom free.
How is work-relatedness of COVID-19 claims determined?
To determine the work-relatedness of COVID-19 claims, we
look at details such as the person’s employment activities, their symptoms and
whether they have a diagnosis of COVID-19.
How will WorkplaceNL determine if a COVID-19 claim is accepted?
WorkplaceNL adjudicates work relatedness and benefit
entitlement based on the specific and unique circumstances of each individual
case. We will gather all required information when making this decision.
My business has been affected by COVID-19. What does this mean for my workers with existing claims?
Contact the adjudicator or case manager to discuss any
impact this may have on these claims.
What if a worker already has a WCB claim?
WorkplaceNL will continue to make decisions on claims, share appropriate information and pay benefits to workers, where entitlement exists. For questions relating to existing claims, contact the case manager.
If our business receives funding in the form of a wage subsidy from the federal or provincial governments, are these amounts considered assessable?
Yes, if the subsidy qualifies as employment income as per Canada Revenue
Agency then they would be considered assessable payroll for WorkplaceNL.
Canadian Emergency Wage Subsidy (CEWS) Employers receiving the Canada Emergency Wage Subsidy are required to report the full amount of remuneration paid to their employees under this program on their annual employer payroll statement. CEWS payments made to active employees are assessable.
A deduction may only
be claimed for the CEWS amount paid to employees who were “on leave with pay.” For the purposes of CEWS, employees “on leave
with pay” are employees who temporarily did not work for one or more full weeks
in the claim period but still received pay from their employer for those weeks.
To be considered on leave with pay for a week within a claim period, an
have received full or partial pay from
the employer for the week
not have worked at all during the full
not have been on paid absence (such as
vacation leave, sick leave, or a sabbatical)
have been in an employer-employee
relationship at the time (i.e., they were not terminated)
Essential Worker Support Program (EWSP)
The Government of Newfoundland and Labrador will be paying the assessments for Essential
Worker Support Program benefit. Employers distributing this benefit to their
workers are still required to report the amount paid on their annual employer
payroll statement and may claim a deduction when they file their annual
Is Out of Province coverage still available through WorkplaceNL and what is the process to apply?
the coverage still exists. For information please see our Out of Province
To apply for coverage email email@example.com.
My account has a credit balance. How do I request a refund?
My business has suspended operations due to COVID-19, but we are continuing to pay our employees while they are at home and not working. Is this payroll included in assessable payroll?
if those payments qualify as employment income as per Canada Revenue Agency
then they would be considered assessable payroll for WorkplaceNL.
What can I do if my business will not re-open this year or if my payroll will be less than I anticipated?
You can update your current year payroll estimates at any time, using our connect online service (go to ‘Employer Account Changes’ and choose ‘Update Payroll Estimate’). Existing payment plans will be automatically updated within three business days. If your business is closing, include any assessable payroll paid up to the time of closure.