COVID-19 Client Service Updates

For injured workers

We want to reassure our clients that we are adjudicating and managing claims for work-related injury and illness.

Any worker in receipt of benefits who is not yet set up on direct deposit is urged to do so by submitting a Direct Deposit Authorization form.

Clients may continue to call their case management team directly or email

Services that are continuing:

  • Adjudicating new claims
  • Managing claims
  • Internal reviews

For more information, see the FAQs (Frequently Asked Questions) below.

For employers

New Online Services

New online services, using connect, are available to help employers manage their account with WorkplaceNL. Firm Administrators automatically have access to these new services, and can add other users from your organization (if required):

  1. Monthly Assessment Statements are available in connect under ‘Billing Information’. Paper statements have not been mailed since February 2020.
  2. Update your current year payroll estimates – useful for employers who reduced their workforce or experienced interruptions during the pandemic – using ‘Update Payroll Estimate’ under ‘Employer Account Changes’.

To register for connect, please click “login” in the top right corner of our home page, and follow the self-registration process. You will need your Firm Number, Newfoundland Industrial Classification (NIC) Code and one of the last five statement numbers or invoice numbers.     

Payment Plans

WorkplaceNL’s COVID-19 employer relief measures for late payments (clearance, interest and penalties) expired on August 31, 2020.

To avoid interest, employers must arrange payments or settle their outstanding account balances within 30 days of the invoice date. To discuss your account, call 709.778.1125.

Employers with existing interest-free payment plans have been sent a revised payment schedule running from September to March 2021, unless otherwise specified. If you have not received your payment schedule or need to discuss it, call 709.778.1125 or email

Services that are continuing:

  • All connect online services, including clearance letters
  • Health and safety advisory services
  • WorkplaceNL-hosted health and safety webinars
  • New employer registrations
  • Optional Personal Coverage for independent operators
  • Account updates
  • Pay my account: Payments from employers by pre-authorized debit, cheque, money order or through your financial institution – cash and Interac® are not accepted
  • OHS Committee minutes processing
  • Internal reviews

Services that are suspended until further notice:

  • In-person counter service and face-to-face meetings
  • WorkplaceNL-hosted health and safety in-class workshops
  • PRIME audits
  • OHS audits
  • Hygiene assessments
  • Certification trainer assessments and audits

Coronavirus disease 2019 (COVID-19)

Everyone has a role to play to mitigate the potential impacts of COVID-19. Use simple everyday hygiene measures at all times.

The public health risk is continually reassessed as new information becomes available. Stay up-to-date with information from reliable sources, such as:

Government of Newfoundland and Labrador

Public Health Agency of Canada

World Health Organization


Coronavirus Disease 2019 (COVID-19) Fact SheetCOVID-19 Guidelines for EmployersCOVID-19 Work Safe CourseDirect Deposit Authorization for WorkersHearing Aid Tips 2020In-class Instruction for Certification Safety Training during COVID-19Tips for Working Safely at Home


Questions about health and safety

Is COVID-19 work-related?
What if a worker believes they contracted COVID-19 at work?
What is COVID-19, and how does it spread?
What role / responsibility do employers, supervisors and workers have in helping prevent the spread and preparing a response for COVID-19 in their workplace?
What should I consider in a risk assessment in my workplace for COVID-19?

Questions about your claim

Does a worker need a confirmed diagnosis of COVID-19 to receive benefits?
Does WorkplaceNL cover workers during self-isolation or quarantine when they are not sick?
How is work-relatedness of COVID-19 claims determined?
How will WorkplaceNL determine if a COVID-19 claim is accepted?
My business has been affected by COVID-19. What does this mean for my workers with existing claims?
What if a worker already has a WCB claim?
When is a COVID-19 claim accepted?

Questions about your account

How do I apply for Optional Personal Coverage now? Normally I would print the form from the website, complete it and drop it off to WorkplaceNL office with cheque?
If our business receives funding in the form of a wage subsidy from the federal or provincial governments, are these amounts considered assessable?
Is Out of Province coverage still available through WorkplaceNL and what is the process to apply?
My account has a credit balance. How do I request a refund?
My business has suspended operations due to COVID-19, but we are continuing to pay our employees while they are at home and not working. Is this payroll included in assessable payroll?
What can I do if my business will not re-open this year or if my payroll will be less than I anticipated?


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