COVID-19 Client Service Updates

WorkplaceNL is using physical distancing and other public health measures to help proactively slow the spread of COVID-19.

For injured workers

We want to reassure our clients that we are adjudicating and managing claims for work-related injury and illness.

Any worker in receipt of benefits who is not yet set up on direct deposit is urged to do so by submitting a Direct Deposit Authorization form.

Clients may continue to call their case management team directly or email info@workplacenl.ca.

Services that are continuing:

  • Adjudicating new claims
  • Managing claims
  • Internal reviews

For more information, see the FAQs (Frequently Asked Questions) below.

For employers

To help businesses in the province during the COVID-19 pandemic, WorkplaceNL deferred the collection of employer assessment payments, cancelled all pre-authorized payments (on March 25, 2020) and waived interest charges or penalties until August 31, 2020.

Revised Payment Plans: All payment plans will be reinstated so pre-authorized payments will be withdrawn from employers’ bank accounts from September 2020 to March 2021, based on your established frequency and payment day. We will send revised schedules to employers who have not already reset their payment plans. To discuss an earlier start or end date for your payment plan: call 709.778.1125 or email clearance@workplacenl.ca.

Update your payroll estimate: We encourage employers to update their 2020 payroll estimate before the payment plan restarts to accurately reflect changes due to COVID-19. To update your 2020 payroll estimate: call 709.778.1140 or email esa@workplacenl.ca.

Monthly Assessment Statements   

March, April and May assessment statements were not mailed. Online monthly assessment statements are now available in connect, under “Billing Information”.  The Firm Administrator will automatically have access to this service, but will need to add it for other users (if required).                   

To register for connect, please click “login” in the top right corner of our home page, and follow the self-registration process. You will need your Firm Number, Newfoundland Industrial Classification (NIC) Code and one of the last five statement numbers or invoice numbers.     

Services that are continuing:

  • All connect online services, including clearance letters
  • Health and safety advisory services
  • WorkplaceNL-hosted health and safety webinars
  • New employer registrations
  • Optional Personal Coverage for independent operators
  • Account updates
  • Pay my account: Payments from employers by pre-authorized debit, cheque, money order or through your financial institution – cash and Interac® are not accepted
  • OHS Committee minutes processing
  • Internal reviews

Services that are suspended until further notice:

  • In-person counter service and face-to-face meetings
  • WorkplaceNL-hosted health and safety in-class workshops
  • PRIME audits
  • OHS audits
  • Hygiene assessments
  • Certification trainer assessments and audits

Coronavirus disease 2019 (COVID-19)

Everyone has a role to play to mitigate the potential impacts of COVID-19. Use simple everyday hygiene measures at all times.

The public health risk is continually reassessed as new information becomes available. Stay up-to-date with information from reliable sources, such as:

Government of Newfoundland and Labrador

Public Health Agency of Canada

World Health Organization

Resources

Coronavirus Disease 2019 (COVID-19) Fact SheetCOVID-19 Guidelines for EmployersCOVID-19 Work Safe CourseDirect Deposit Authorization for WorkersHearing Aid Tips 2020In-class Instruction for Certification Safety Training during COVID-19Tips for Working Safely at Home

FAQs

Questions about health and safety

Is COVID-19 work-related?
What if a worker believes they contracted COVID-19 at work?
What is COVID-19, and how does it spread?
What role / responsibility do employers, supervisors and workers have in helping prevent the spread and preparing a response for COVID-19 in their workplace?
What should I consider in a risk assessment in my workplace for COVID-19?

Questions about your claim

Does a worker need a confirmed diagnosis of COVID-19 to receive benefits?
Does WorkplaceNL cover workers during self-isolation or quarantine when they are not sick?
How is work-relatedness of COVID-19 claims determined?
How will WorkplaceNL determine if a COVID-19 claim is accepted?
My business has been affected by COVID-19. What does this mean for my workers with existing claims?
What if a worker already has a WCB claim?
When is a COVID-19 claim accepted?

Questions about your account

Can I still obtain clearance on my business? How will clearance be handled on my unpaid account?
How do I apply for Optional Personal Coverage now, normally I would print the form from the website, complete it and drop it off to WorkplaceNL office with cheque?
If I mailed a cheque will it be applied to my account?
If our business receives funding in the form of a wage subsidy from the federal or provincial governments, are these amounts considered assessable?
Is Out of Province coverage still available through WorkplaceNL and what is the process to apply?
My account has a credit balance. How do I request a refund?
My business has suspended operations due to COVID-19, but we are continuing to pay our employees while they are at home and not working. Is this payroll included in assessable payroll?
Should I pay my assessment premium at this time?
What can I do if my business will not re-open this year or if my payroll will be less than I anticipated?
What does the deferral mean for my pre-authorized debit payment plan?
What will happen to my pre-authorized debit plan?
WorkplaceNL has deferred employer assessment payments until August 31, 2020. What does this mean?

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